Terms of Service

Last updated: October 9, 2026

These terms are the agreement between your business and AT STELLAR LLC (“we”, “us”) for AT Stellar LLC’s services. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

Until October 2026 our service was called CallFlow. That is why you may still see the address needcallflow.com on this website and in our emails.

1. What the service is

AT Stellar LLC helps your business get found on Google and turns that into calls worth answering. The service is one package, and it includes:

Google Maps and local SEO: optimising and updating your Google Business Profile, asking your customers for Google reviews, posting geo-tagged job photos and Google posts, and an SEO website with a page for each service you offer.
Local Service Ads: setting up and running your Google Local Service Ads.
AI visibility: work to make your business the one AI assistants name when homeowners ask them who to call.
Call pre-qualification and 24/7 coverage: an AI receptionist that answers your calls, including after hours, on weekends and on holidays. It asks callers their name and why they are calling, filters out junk and sales calls, can book appointments and transfer a call to a person, and records and transcribes the calls it handles, which you see in a dashboard.
Someone in your corner: check-ins every two days and a weekly review of your results and strategy.

The AI receptionist is software, not an employee. It will sometimes mishear, misroute or fail to book. You are responsible for reviewing what it does on your behalf.

2. Who can use it

You must be a business, be at least 18, and be authorised to make decisions about the phone line you connect. You must not use the service if the law where you operate prohibits it.

3. Your account

Give us accurate account details and keep them current.
Keep your login to yourself. Anything done through your account is treated as done by you.
Portal login requires a one-time code sent to your email or mobile. Keep that address and number current, or you will lock yourself out.
Tell us promptly at mail@getatstellar.com if you think someone else has access.

4. Your data and who owns it

Your data stays yours. Call recordings, transcripts, caller details and the bookings made for you belong to your business. We hold and process them to provide the service to you, on your instructions.

You own your Google Business Profile, your ad accounts and your reviews. We work on them with the access you give us, and you can remove that access at any time.

We do not sell your data, and we do not use your call recordings or transcripts to train our own AI models. We do use aggregated, de-identified statistics — counts and averages that identify neither you nor any caller — to operate and improve the service.

You can export your data from the dashboard at any time, and you can ask us to delete it. See our Privacy Policy for how long we keep things.

5. Acceptable use

You agree not to:

Use the service for outbound telemarketing, cold calling, robocalling, or any unsolicited campaign.
Connect a phone line you do not own or are not authorised to manage.
Use it for anything unlawful, deceptive, harassing, or to impersonate someone.
Attempt to break, overload, reverse engineer, or gain unauthorised access to the service or anyone else's data.
Resell or white-label the service without our written agreement.

We may suspend an account immediately for a serious or repeated breach of this section.

6. Call recording and telemarketing law

Read this one properly. This is the clause most likely to cost you money if it is ignored.

The service records phone calls. Recording law is yours to comply with, not ours. Federal law permits recording with one party's consent, but many states — including California, Florida, Illinois, Pennsylvania and Washington — require that every party consents, and generally before recording begins. Which rules apply can depend on where the caller is, not only where you are.

You are responsible for:

Deciding whether your calls are recorded at all.
Making sure callers are told the call is recorded, and that they consent where the law requires consent — normally by an announcement at the start of the call.
Keeping that notice in place if you change your agent's script or greeting.
Handling any caller request about their own recording, including a request to delete it. You control that data; we act on your instructions.

You are equally responsible for complying with the Telephone Consumer Protection Act and related rules for any messaging or calling you do to people who contacted your business — including consent, identification and do-not-call obligations.

We provide the tooling. We do not provide legal advice, and nothing here is legal advice. If you are unsure what your state requires, ask a lawyer before you switch recording on.

7. Third-party platforms

The service depends on third parties — the voice platforms that run your agent, our hosting, SMS and email providers. They are listed in our Privacy Policy. If one of them has an outage, changes its terms, raises its prices or discontinues a feature, the service may be affected, and that is outside our control. Where you hold your own account with such a platform, that platform's terms apply to you directly.

That includes Google, whose Business Profile, Maps, search and Local Service Ads rules are its own. Google decides rankings and ad placement, verifies Local Service Ads advertisers, and can change how any of it works at any time.

8. Fees, billing and our guarantees

The fee is $2,200 a month, one flat price for everything in section 1, unless a different fee is confirmed in writing when your account is set up. There is no setup fee and there are no hidden fees. Fees are billed monthly in advance, are exclusive of taxes, and renew automatically until you cancel. No payment is taken through this website: there is no card form on it, and we do not receive or store your card details here.

Your advertising budget is separate, and it is yours. Your Local Service Ads budget goes straight to Google, on your own account. We do not mark it up or take a share of it.

Top 3 in your city within 90 days, or we work for free until we get you there. If your business is not in the top 3 of Google Maps results in your city within 90 days of the day you give us manager access to your Google Business Profile (or, if we have to create or verify the profile for you, the day Google verifies it), and in any case no later than 30 days after your first payment, we keep doing the work without charging our monthly fee until it is. The 90 days pause for any time Google suspends or unverifies your profile for a reason other than a change we made, for any time you remove our access, and while your account is suspended for non-payment, and then continue where they left off. “Top 3 in your city” means your business shows in the first three Google Maps results that are not ads or sponsored listings, for your main search (your main service followed by “near me”; for an HVAC company, “hvac company near me”, unless you choose a different search for your main service, which can’t be your business’s name), at half or more of the points of a 7 × 7 grid of Google Maps searches 1 mile apart, centred on the address your Google profile is verified at (even if it’s hidden), counting only points inside your city. Scans run on a fixed schedule (every other Monday), and we share every one with you. Top 3 counts as reached on the date of the second of two scheduled scans in a row that show it. Once reached, this guarantee is met: if you drop out later we keep working on it, but the free period doesn’t start again. What you see on your own phone can differ, because Google changes results depending on where you are and who is searching; the scan is what counts.

30+ pre-qualified service leads every month through our Google and Local Service Ads framework, guaranteed. A pre-qualified service lead is a phone call, Local Service Ads message or booking, or a form on the website we built for you (or the pages we added to your own website), that reaches your business through your Google Business Profile, your Local Service Ads or that website, in which the person gives their name and asks about a service you offer in the service area you gave us. These are people contacting your own business: we never sell or pass on anyone’s contact details as a lead. Each lead is shown by its call recording or transcript, the form or message itself, or Google’s Local Service Ads lead record. A voicemail that gives a name and a service counts; a missed call without one doesn’t. Spam, sales and marketing calls, vendors, job seekers, wrong numbers, a Local Service Ads lead Google credits back to you, and a second contact from the same person in the same billing month do not count. Every lead is listed in the monthly report we send you, with its date, source and why they got in touch. If you think a lead was counted wrongly or left out, tell us within 30 days of the report and we’ll check the recording or record with you. In any month in which we deliver fewer than 30, we credit one thirtieth of your standard monthly fee (about $73.33 at $2,200) for each lead short of 30, on your next paid invoice within 10 days after that month’s report, or refund it if you have cancelled. We apply this ourselves; you don’t need to ask. If that month was free under the Top 3 guarantee, the credit goes on your next paid invoice. In this section a month means a billing month. The 30 apply from the day your Local Service Ads go live (scaled down for that first part month), or from day 60 after your first payment if they aren’t live by then for a reason that isn’t yours, in each billing month in which your Local Service Ads weekly budget stayed at the level agreed with you in writing (what Google actually spends doesn’t matter). If you pause the ads for more than 3 days, or a phone line you control is disconnected or unanswered for more than 2 days after we told you, the 30 are reduced in proportion.

Both guarantees are also written into your signed agreement.

Month to month. You can cancel whenever you want, and the cancellation takes effect at the end of the current billing period. We do not pro-rate partial periods unless the law requires it. If a payment fails and stays unpaid for 14 days after its due date, we may suspend the account.

9. Availability and support

We work to keep the service running continuously, but we do not promise uninterrupted or error-free operation, and we do not offer a formal uptime guarantee unless one is written into your order. We may take the service down for maintenance, and we will give notice where we reasonably can.

Support is available at mail@getatstellar.com.

10. Intellectual property

The service, the software and everything on this site other than your own data belongs to us or our licensors. You get a non-exclusive, non-transferable right to use it while your account is active, for your own business. Our name and logo may not be used without permission. Feedback you send us, we may use freely.

11. Disclaimers

Except where the law does not allow it, the service is provided “as is” and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Apart from the two guarantees in section 8, we do not promise particular results: Google and AI assistants decide their own rankings and answers, and how many calls you get also depends on demand, your reviews and your service area. Results shown on our website for other clients are what we achieved for them, not a promise that yours will be the same.

We do not warrant that the AI receptionist will answer every call correctly, book every appointment, capture every detail accurately, or transfer every call it should.

12. Limitation of liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, lost revenue, lost business or lost data, even if warned they were possible.

Our total liability for any claim relating to the service is limited to the fees paid or payable in the 12 months before the event giving rise to the claim, counting any month made free under section 8 at the standard fee. This limit does not reduce what the guarantees in section 8 give you.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. Some states do not allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You agree to cover us against claims, damages and reasonable legal costs arising from your use of the service in breach of these terms, and in particular from any claim that a call was recorded, or a person was contacted, without the consent the law required — which section 6 makes your responsibility.

14. Ending the agreement

You may cancel at any time. We may terminate or suspend an account for a material breach of these terms, for non-payment that continues past the grace period in section 8 (after we have emailed you about it), or if we are required to by law — with notice where it is reasonable to give it.

When an account ends, access to the dashboard stops. You can ask us for a copy of your data at any time before then, and for 30 days afterwards. We then delete your data on the schedule in our Privacy Policy. Sections 4, 10, 11, 12, 13 and 15 survive termination.

15. Governing law and disputes

These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Disputes will be brought in the state courts in Somerset County, New Jersey, or the U.S. District Court for the District of New Jersey, and both parties consent to that venue; either party may bring a claim in small-claims court where it qualifies.

Before filing anything, please contact us — nearly everything is quicker to fix by email.

16. Changes to these terms

We may update these terms. If a change materially affects your rights, we will give you at least 30 days’ notice by email before it takes effect. A change to section 8 doesn’t apply to a 90-day period or free period already running. Continuing to use the service after that means you accept the change; if you do not, you may cancel.

17. Text messages (SMS)

This section applies to everyone who agrees to get text messages from AT Stellar LLC, client or not. By ticking a box that agrees to text messages on one of our forms, you agree to this section.

What it is. Text messages from AT Stellar LLC about the free audit you asked for and the call you booked: a confirmation, reminders, the link to join, word of a change, and answers to what you text us. And, only if you ticked the box for marketing text messages: offers and examples of our work.
How you join. By ticking a box on one of our forms. Each box says what you agree to, and none is ticked for you. Ticking a box is optional and is never a condition of purchase: you can send the form without it.
How often. Message frequency varies.
What it costs. We don’t charge for text messages. Message and data rates may apply.
To stop. Reply STOP to any text message from us. You may get one message confirming it. Reply START to get them again.
For help. Reply HELP, or reach us at mail@getatstellar.com or +1 (973) 418-3063.
Who it is for. People in the United States aged 18 or over.
Carriers. Carriers are not liable for delayed or undelivered messages.
Your privacy. We do not sell, rent or share your mobile number or your text-message consent with third parties or affiliates for marketing or promotional purposes. Section 11 of our Privacy Policy says what we keep and which companies handle it.

18. Contact

AT STELLAR LLC
971 US Highway 202N, Ste N, Branchburg, NJ 08876
mail@getatstellar.com
+1 (973) 418-3063

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